I wanted to say how much I appreciated the work your staff did for me this week. The staff were able to get my parcels to my customers on time and in the case of the parcel to Guernsey before time! I know in this day and age that automated systems are not designed for human intervention and that these systems make the personal touch difficult. Never the less on both occasion you were able to sort out possible problems for me in time and this avoided my having to disappoint my customers and possibly lose money. So thank you once again.